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If you need information about our products or get technical assistance, please contact our technical support at
If you are experiencing problems with one of our products, we kindly suggest you to read the troubleshooting section of the product manual, if available, that is downloadable here in our website either from the product page the download section.
Please also check that the problem is not related to some other reagent used in your experiment or caused by the procedure.
If the problem still persists, click HERE to download the “support request form”. Please complete the form and email it to us at